Frequently Asked Questions

Alkhair Foam is a brand of Alkhair Gadoon Limited, established in 1980, supplying foam mattresses, spring mattresses, pillows, cushions and industrial foam products.

Browse foam, spring and orthopedic mattresses, accessories, Alkhair Inside upholstery foam and industrial products using the main menu.

Shop eligible products on alkhairfoam.com or contact our sales team for help with an authorised retailer.

Send the product name, preferred dimensions and your city to sales@alkhairfoam.com. Our team can check the available options.

Compare the construction, comfort level, dimensions and thickness. Share your sleeping preferences and bed measurements with our team for guidance.

Comfort and support preferences vary. Compare the product information and try available models at a retailer when possible.

Use our foam, spring and orthopedic collection pages to compare matching sizes and prices, then read each product’s details.

Measure the inside length and width of the bed frame in inches. Match those measurements with the product’s size options before ordering.

Available combinations differ by model. Select the size and thickness on the product page to see the matching price and availability.

Contact sales with the exact dimensions and model. Our team must confirm manufacturing availability, price, delivery estimates and return eligibility before you order.

Open a product, choose an available size and thickness, select the quantity and add it to your cart. Check your delivery and payment details at checkout before confirming.

You can order eligible products online. If you need help with comfort or product selection, contact sales before buying.

Ask sales about the Lahore doorstep service. Appointments, available mattresses and service conditions must be confirmed before booking.

We accept bank transfer and credit/debit cards. Cash on delivery and mobile wallets are not available.

Request instructions through our official sales channels and include your order number with payment confirmation.

Use Track Your Order in the footer or contact support with your order number.

Contact support as soon as possible with your order number. Our team will check the order’s status and confirm what changes are possible.

Standard orders usually take an estimated 3–5 business days, subject to stock, payment and location confirmation. Sales will confirm the schedule.

Custom and bulk orders may require an estimated 7–10 business days for manufacturing and dispatch. These estimates are not guaranteed delivery dates.

Free delivery is available in eligible areas. Confirm your location, coverage and any charges with sales before payment.

Coverage must be confirmed with sales. Mattress delivery is currently unavailable in Karachi; other locations are subject to confirmation.

Check the model, dimensions, packaging and visible condition. Keep your proof of purchase and take photographs if anything appears incorrect or damaged.

Contact support promptly with your order details and clear photographs. Our team will review the issue and explain the next steps.

Please wait for staff approval and return instructions before sending any item back.

Contact our team within 7 days of delivery. The item must be unused, in its original packaging, with proof of purchase. Staff approval is required.

Confirm custom-made item eligibility with sales before ordering. Do not assume that standard return arrangements apply.

No. After reviewing your request, our team will confirm eligibility, return arrangements, any charges and the refund method. Read the current Return Policy for full details.

Follow the care instructions supplied for your model. Keep it dry, use a suitable protector and provide an appropriate, level bed base.

Follow the model-specific care instructions. Do not flip a one-sided mattress unless the manufacturer’s guidance says it is suitable.

Share the model name, purchase details and photographs of the mattress and bed frame so the team can advise on your product.

Scan the mattress QR code and register within 30 days of purchase for the full applicable product warranty under the policy effective 1 September 2026. Otherwise, the standard warranty is 12 months.

Check your model’s warranty card and applicable terms. Warranty coverage and duration depend on the product.

Provide the invoice, warranty card and photographs of both the mattress and bed frame. Claims are reviewed under the applicable terms; depreciation may apply.

Use Warranty help or contact our support team with your model and purchase details. Keep your invoice and warranty card.

Contact sales with your city and area for help finding an authorised retailer.

Ask the retailer which Alkhair models are available to view and compare before visiting.

Email sales@alkhairfoam.com, call 042 111 111 605 or message our official WhatsApp support.

For an existing order, provide your order number, name and enquiry. For product guidance, include your city, bed dimensions and preferred model.